Privacy Policy

Version: 1.0 

Last updated: May 15, 2025

 

Thank you for choosing Hopetrek. Hopetrek uses the power of technology to convert sustainable energy into practical solutions that meet all your energy needs, creating a green and sustainable energy center. Hopetrek’s products and solutions include portable power products, home energy storage products and solutions, and commercial energy storage products and solutions.

Hopetrek is committed to protecting your personal information and privacy and maintaining your trust with us. We abide by the following principles to protect your personal information: integrity, consent, clear purpose, restricted collection, minimum necessary, transparency, balanced rights with responsibility, security, and privacy compliance.

This privacy policy is intended to help you understand: 1) your personal information that we collect; 2) how we collect your personal information; 3) how we use your personal information; 4) how we protect your personal information and your rights; 5) answers to your questions and how to contact us. Understanding these contents is essential for you to exercise your personal rights and protect your personal information. Please read through this policy carefully before you visit hopetrek.com and its sub-websites. Please be aware, this policy is not applicable to situations where your personal information is collected by other third parties.

We may modify this Privacy Policy at any time, and we will always ensure that the most current version is posted on the Site. You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.

If the personal information you submitted to us contains other individuals’ information, you warrant that you have obtained the approval of such individuals.

By accessing the Site, you acknowledge that you have agreed to our process of your personal information in accordance with the Policy.

 

This policy contains the following sections:

(1) Definition of personal information

(2) How We Collect and Use Your Information

(3) How We Share Your Information

(4) Storage and protection of personal information

(5) Your rights

(6) Children's Privacy

(7) Contact us

(8) Additional Terms

 

(1) Definitions of personal information

Personally identifiable information, such as your name, email address, phone number, and other contact details, which you voluntarily submit when filling out forms on the Site or contacting us. The specific definition of personal information shall be determined in accordance with applicable local laws and regulations.

 

(2) How We Collect and Use Your Information

When you use the Site, we may collect certain Personal Information about you as described in this Privacy Policy.

The Personal Information that we collect depends on your use of the Hopetrek Services, and can be divided into information that you provide to us and information that Hopetrek collects. As permitted by applicable laws or after obtaining your prior consent, we may further collect Personal Information that is necessary for your use of the Services from third parties.

We will collect your personal information mainly in the following circumstances, as set out in the table below:

Information collected	Control method	Purpose
Name	You could voluntarily provide relevant information as appropriate.	a.    When you subscribe to our e-newsletter, use them to proceed any activities you subscribed on the Sites and send electronic communications to tell you about new products and services; b.    When you contact us for technical or other support, use them to respond to your enquiries; c.    To increase the safety of the Site, such as security protection, fraud detection, filing and backups; d.    To perform the agreement we have with you; e.    To meet Hopetrek’s legal obligations, such as a court order or other binding decision(s); f.     Manage our everyday business needs, such as auditing, fulfillment, and enforcement of our corporate reporting obligations
Location
Contact address
Contact number
Email address
Language
Internet traffic data (such as your IP address)	We collect them based on your clicking behaviors. You can refuse the collection of cookies by declining the use of cookies in your browser settings	a.    To better understand your behavior; b.    To optimize your experience, perfect function design and offers for products and services from us or to provide better services. c.    To perform analytics and conduct visitor research; d.    Manage our everyday business needs, such as auditing, fulfillment, and enforcement of our corporate reporting obligations
Cookies (such as number of user visits, the time period of visiting, and user preferences)

 

Accomplish a purpose unrelated to those described in this Privacy Policy by first notifying you and, where required, offering you a choice as to whether or not we may use your Personal Information in this different manner.

 

(3)How We Share Your Information

We do not sell any personal information to third parties and we never will.

We may share personal information with third parties on the basis of non-disclosure agreements.

The following are the limited situations where we may share Personal Information:

Others working for and with Hopetrek. We use service providers, vendors, technicians, and other third parties—such as Hulk Form Builder (for inquiry forms), Joy Subscription App (for managing subscription preferences), and Best Chat Live Chat (for chatbot support)—to help us process, store, and protect your data.  These third parties also help us administer our Products and Hopetrek Services effectively, provide a better user experience, process your purchases, and increase the quality of our Products and Hopetrek Services. These third-parties are forbidden from using your personal information for non-Hopetrek purposes and are required to protect your information in accordance with this Privacy Policy and applicable laws.

Law and Order; the Public Interest. We may provide information to third-parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the interests of our customers and users of Hopetrek Service; to respond to claims that any content posted or displayed using Hopetrek Service violates the rights of third parties; in an emergency protect the health and safety of users of Hopetrek Service or the general public; or to enforce compliance with our Terms of Service.

Legitimate Business Interests of Hopetrek. We share information to protect our own legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting Hopetrek.

 

(4) Storage and protection of personal information

1. Storage of personal information

Unless otherwise explicitly permitted by law or by you, we will retain your personal information only for the length of time required for the purposes bound by this privacy policy. During the period in which you use our websites or receive our services, we will retain your personal information. If you proactively request the deletion of your personal information (for example, by unsubscribing from our e-newsletter), we will delete or anonymize your personal information within 48 hours of receiving your request, unless otherwise required by applicable laws or regulations.

As per applicable local laws, the personal information collected and generated by Hopetrek during business operation shall be stored locally at the business location. The laws, regulations, and standards of the country in which your information is stored or processed may vary from those of your own country. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

 

2. Security protection of personal information

We are committed to safeguarding your information security and have a dedicated team responsible for the research, development and application of a variety of security technologies and programs. We use data encryption and access control mechanisms to establish internal control systems to ensure only the authorized personnel can access your personal information, to publicize security and privacy protection requirements to the related personnel, and to publicize protection measures such as the information security protection system to all the staff. At the same time, we have been granted information security management system certification (ISO27001 international standard), and will regularly hire independent third-party organizations to evaluate our information security management system. Through these rigorous measures, we try our best to protect your information from unauthorized access, use and disclosure. However, please understand that in the Internet industry, due to the limits of current technologies and all kinds of possible malicious attack methods, even if we do everything that we can to strengthen our security measures, it is impossible to guarantee 100% security of information. Please be aware, the systems and communication networks that you use while using our products and/or services may encounter security issues due to factors that are beyond our control.

We have established dedicated management systems, procedures and organizations to safeguard information security. We strictly limit the scope of people who have access to the information, demand their compliance with confidentiality obligations, and conduct audits regularly.

In the event of a security incident such as personal information leakage, we will initiate an emergency plan to prevent the expansion of the security incident and promptly inform you in the form of push notifications, announcements, etc.

 

(5) Your rights

Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access, update or delete your personal information by contact us at info@hopetrek.com. We are ready to assist you in managing your subscriptions, and removing your active profile and data.

You have the right to object at any time and for reasons derived from your personal situation to our processing of your data on the legal grounds of” legitimate interest”. If you exercise your right of objection, we will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing which override your rights.

Subject to limitations in applicable law, you may have certain rights in respect to your personal information, such as a right of access, rectification, restriction, opposition, and portability. In order to exercise your rights please contact us. You also have the right to withdraw your consent at all times, free of charge. You can do this by opting out from direct marketing and by rejecting the use of cookies through your browser settings. If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the data protection authority in your country/region of residence.

 

(6) Children's Privacy

Hopetrek does not intend that any portion of the Site will be accessed or used by children under the age of 18, or equivalent minimum age in the relevant jurisdiction, and such use is prohibited. The Site is designed and intended for adults. By using the Site, you represent that you are at least 18 years old or above the equivalent minimum age in the relevant jurisdiction, and understand that you must be at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction, in order to use the Site. If we have collected or received personal information from a child under 18 or equivalent minimum age in the relevant jurisdiction without verification of parental consent, we will promptly delete such information.If you are a parent or guardian of a child under the age of 18 or equivalent minimum age in the relevant jurisdiction and believe he or she has disclosed personal information to us, please contact us. A parent or guardian of a child under the age of 18 or equivalent minimum age in the relevant jurisdiction may review and request deletion of such child’s personal information as well as prohibit the use thereof.

 

(7) Contact us

HopeTrek Innovations Company Limited is located at Room 57, 3/F, Block A, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong. If you have any questions, comments or suggestions regarding this privacy policy or your personal information, please contact us via the following methods:

l Email: info@hopetrek.com

l Tel: 400-655-2828

We will process your inquiry or request within fifteen working days after verifying your identity.

 

(8) Additional Terms

1. We also use cookies and other technologies to keep records, store your preferences, improve our advertising, and collect certain non-identifying information, like log data and device data. This allows us to better understand how you use our Services, diagnose and troubleshoot any problems you’re having, and otherwise administer and improve our Services. The use of cookies also helps you to smoothly navigate our websites. You can set your browser to detect and reject cookies.

Please see more information in our Cookie Policy:

[https://www.hopetrek.com/pages/cookies-policy]

2. This privacy policy is subject to revisions from time to time, and such revisions shall constitute a part of this privacy policy. When the terms of this policy are changed, we will show you the changed policy in the form of push notifications and pop-up windows when you log in and upgrade the version. Please note that we will collect, use and store your personal information according to the updated policy only after you click the Agree button in the pop-up window.